Frequently Asked Questions

 
 

WHY PURCHASE FROM HAYE PRODUCTIONS?

Haye Productions is an authorized professional audio and lighting dealer backed by real-world event production experience. Since 2011, we have provided professional equipment sales, rentals, system integration and event production for customers throughout New Jersey, Pennsylvania and beyond.

Unlike a typical online retailer, we actively use professional audio, lighting and production equipment in the field. That experience helps us recommend equipment based on real applications—not simply specifications on a product page.

What sets Haye Productions apart:

  • Authorized dealer for leading professional audio and lighting manufacturers
  • Real-world experience from concerts, corporate events, weddings, festivals and installations
  • Large in-stock inventory of professional RCF audio equipment
  • In-house inspection and testing of open-box, B-stock and used equipment
  • Competitive pricing and price-match opportunities on qualifying products
  • Professional shipping, freight and local delivery options
  • Rental inventory and production support when additional equipment is needed
  • Long-term support for system expansion, installations and event production

Whether you're purchasing a single speaker or building a complete professional audio system, our goal is to help you choose equipment that performs reliably in the real world.

WHAT SUPPORT DO I RECEIVE AFTER PURCHASING EQUIPMENT?

Our support doesn't end with the sale. As an active production, rental and integration company, Haye Productions can assist with system expansion, additional equipment, troubleshooting and event support when needed.

RCF Dealer Support

Customers purchasing RCF equipment from Haye Productions also have access to our extensive RCF rental inventory. If equipment is unexpectedly unavailable for an event or production, we may be able to provide the same model—or an appropriate equivalent—from our rental inventory at a reduced rental rate, subject to availability.

  • Access to our professional RCF rental inventory
  • Replacement or supplemental equipment when available
  • Additional speakers, subwoofers and system components for larger events
  • System expansion and application guidance
  • Professional event production and technical support when required

Whether you're expanding a system, preparing for a larger event or need additional equipment unexpectedly, our sales and rental departments work together to help keep your system or production moving.

 
 
 

WHAT PRODUCTS & BRANDS DO YOU SELL?

Haye Productions sells professional audio, lighting, staging, utility and event production equipment for DJs, venues, schools, houses of worship, production companies, contractors and live-event professionals.

We are authorized dealers for leading professional brands including RCF, Allen & Heath, ADJ Lighting, Audix, Galaxy Audio, K&M, ProX, JBL Professional and additional manufacturers.

We maintain a particularly large inventory of RCF professional audio equipment, including powered speakers, subwoofers, line arrays and system components. Many products are available directly from stock, while additional equipment and specialized systems can be ordered for your project.

Equipment we can provide includes:

  • Professional loudspeakers and subwoofers
  • Line array and large-format PA systems
  • Digital mixers, stage boxes and personal monitoring systems
  • Wireless and wired microphones
  • Professional lighting and control equipment
  • Speaker stands, truss, cases, cabling and production accessories
  • Replacement loudspeaker drivers and professional audio parts

If you don't see a particular product on our website, contact us. Our online inventory represents only part of the equipment and brands available through Haye Productions.

 

HOW DO YOU TEST OPEN-BOX, B-STOCK & USED EQUIPMENT?

Open-box, B-stock and used professional equipment is inspected and tested before being offered for sale. Our goal is simple: equipment should be accurately represented and fully functional when it reaches the customer.

For RCF open-box and factory B-stock equipment, units are inspected through RCF USA and include the applicable RCF factory warranty. Haye Productions also inspects and tests equipment as appropriate before fulfillment.

Depending on the equipment, our inspection may include:

  • Power-up and basic operational testing
  • Audio input and output testing
  • Driver and amplifier functionality
  • Controls, displays and connections
  • Physical condition and included accessories

The exact cosmetic condition is disclosed in the product listing. Open-box and B-stock equipment may show minor signs of handling or demonstration while remaining fully functional.

 

DO YOU OFFER DELIVERY?

Yes. Haye Productions offers professional in-house delivery for equipment purchases, rental equipment and production systems throughout New Jersey, Eastern Pennsylvania and surrounding areas.

Our regular delivery area includes the Lehigh Valley, New Jersey, Bucks County, Philadelphia and surrounding markets. Extended-distance delivery is also available for larger equipment purchases, specialized orders and production projects.

Unlike standard parcel shipping, our in-house delivery service allows us to transport professional equipment directly to the customer or venue, helping reduce handling and providing a convenient option for larger or higher-value systems.

Delivery fees vary based on distance, equipment, vehicle requirements, scheduling and site access. Contact us with your location and equipment needs for a delivery quote.

WHAT PRODUCTION SERVICES DO YOU OFFER?

Haye Productions provides professional audio, lighting, video, staging and event production services for corporate events, concerts, festivals, weddings, galas, schools, houses of worship, private events and special productions.

Our services range from individual equipment rentals to professionally deployed sound systems and complete event production.

Production services include:

  • Professional audio — portable PA systems, Premium PA Systems and large-format line arrays
  • Audio engineers & technicians — FOH mixing, system technicians and production support
  • Wireless microphones & digital mixing — scalable systems for corporate, live and special events
  • Event lighting — stage, entertainment and event lighting systems
  • LED video walls — indoor and outdoor video systems for events and productions
  • Mobile staging — professional mobile stage systems with available production packages
  • Generators & power distribution — event power solutions for audio, lighting, video and staging

For larger events, these services can be combined into a complete event production package with Haye Productions coordinating the technical systems, deployment and production support.

Whether you need a compact professional sound system or a complete concert, corporate or festival production, we can scale the equipment and technical support to match the event.

 

HOW CAN I MAKE SURE I'M BUYING GENUINE RCF EQUIPMENT?

Counterfeit and unauthorized RCF products exist in the marketplace, particularly through unknown online sellers and unusually low-priced listings. Purchasing genuine equipment is important for product performance, safety, warranty coverage, service and long-term support.

RCF recommends several ways to verify genuine equipment:

  • Buy from an authorized RCF dealer.
  • Check for the official RCF Security Hologram.
  • Verify the product's serial number through MY RCF.
  • Be cautious of prices significantly below normal market value or unfamiliar online sellers.
  • Confirm that the product is eligible for official RCF registration, warranty and factory support.

Haye Productions is an authorized RCF USA dealer and Authorized Online Retailer. RCF equipment purchased through us is sourced through authorized RCF distribution and includes applicable RCF USA warranty and support.

If you're considering RCF equipment from another source and are unsure whether it is genuine, verify the dealer and product directly with RCF before purchasing.

 
 
 
 
 
 

PRODUCT RETURN POLICY

Haye Productions wants customers to receive equipment that meets their expectations. Eligible new products may be returned within 30 days of delivery, subject to the requirements below.

All returns must be approved by Haye Productions before equipment is shipped back. Please contact us for return authorization and instructions.

RETURN ELIGIBILITY

To qualify for a standard return, the product must:

  • Be returned within 30 days of delivery
  • Be in new, unused condition
  • Be returned in its original manufacturer packaging
  • Include all original packing materials, inserts and protective components
  • Include all accessories, manuals, cables, mounts and other items originally supplied with the product
  • Be properly packaged and protected for return transportation

Approved standard returns are subject to a 20% restocking fee. The customer is responsible for all return shipping costs unless otherwise agreed in writing by Haye Productions.

ORIGINAL PACKAGING REQUIREMENTS

Professional audio, lighting and production equipment can be easily damaged when shipped without the manufacturer's original protective packaging. For this reason, original manufacturer packaging and packing materials are required for standard returns.

This includes, where applicable:

  • Original product box or shipping carton
  • Foam, inserts and protective packaging
  • Manufacturer-supplied bags, covers or protective materials
  • Original accessories and documentation
  • Original securing, strapping or packaging components

Products returned without adequate original packaging may be ineligible for return or may be subject to deductions if additional packaging, repairs or other corrective measures are required.

RETURN INSPECTION & REFUNDS

All returned merchandise is inspected by Haye Productions before a refund is issued.

Inspection may include verification of:

  • Product condition and functionality
  • Serial number and product identity
  • Original packaging and packing materials
  • Accessories, manuals, cables and included components
  • Signs of installation, use, wear, modification or damage

Once the return has been inspected and approved, the applicable refund will be processed less the 20% restocking fee and any applicable deductions.

Original shipping, freight, delivery and other service charges are generally non-refundable unless the return results from an error by Haye Productions or otherwise agreed in writing.

DAMAGED, USED OR INCOMPLETE RETURNS

Products showing signs of use, installation, wear, modification or damage may be subject to additional deductions or may be ineligible for return.

Missing accessories, components, manuals, cables, packaging or other originally supplied items may also result in deductions from the refund.

Damage caused by inadequate or improper return packaging may affect return eligibility and the amount of any refund.

INCORRECT OR MISMATCHED RETURNS

Returned merchandise must match the product originally purchased, including the applicable model and serial number where applicable.

Products that do not match the original purchase, contain substituted components, or have been materially altered may be rejected and will not qualify for a standard refund.

OPEN-BOX, B-STOCK, USED & SPECIAL-ORDER ITEMS

The standard 30-day new-product return policy does not automatically apply to open-box, B-stock, used, discontinued, clearance, special-order or other non-new merchandise.

Return eligibility for these products may vary based on the item, condition, manufacturer requirements and terms disclosed at the time of sale. Please review the individual product listing or contact Haye Productions before purchasing if return eligibility is important to your order.

RETURN SHIPPING

Customers are responsible for safely packaging and shipping authorized returns to Haye Productions. We strongly recommend using a trackable and insured shipping method appropriate for the value of the equipment.

The customer is responsible for the returned equipment until it is received by Haye Productions. Freight shipments and larger professional equipment should be properly secured and palletized when required.

RETURN AUTHORIZATION

Do not ship equipment back without contacting Haye Productions first. Unauthorized returns may be refused or may experience delays in processing.

To request a return, contact Haye Productions with your order information, the product being returned and the reason for the return. We will confirm eligibility and provide the appropriate return instructions.

 

RENTAL RETURN & LATE RETURN POLICY

Rental equipment must be returned to Haye Productions by the agreed return date and time shown on the rental order, invoice or other written rental documentation.

The rental period ends when all rented equipment has been returned to Haye Productions and received for inspection.

LATE RETURNS

Equipment not returned by the agreed return date and time will be considered late and may be subject to additional rental charges.

The renter may be responsible for:

  • Additional daily or extended rental charges
  • Costs resulting from delayed availability of the equipment
  • Additional transportation, labor or scheduling costs caused by the late return
  • Other reasonable costs associated with recovering or replacing unavailable rental equipment

Late-return charges may continue until all equipment has been returned or another arrangement has been approved by Haye Productions in writing.

EXTENDING A RENTAL

If additional rental time is needed, contact Haye Productions before the scheduled return time.

Rental extensions are subject to equipment availability and must be approved by Haye Productions. Additional rental charges may apply. An extension is not confirmed until approved.

EQUIPMENT NOT RETURNED WITHIN 24–72 HOURS

If rental equipment remains outstanding after the scheduled return time and no approved extension has been arranged, Haye Productions may take additional steps to recover the equipment and amounts due.

During this period, the renter may continue to incur applicable rental charges and reasonable costs associated with the delayed return or recovery of the equipment.

FAILURE TO RETURN RENTAL EQUIPMENT

Rental equipment that is not returned within 72 hours of the agreed return time, without an approved extension or other written arrangement, may be treated as seriously overdue and subject to further recovery action.

Haye Productions may pursue, as permitted by applicable law:

  • Recovery of the rental equipment
  • Outstanding rental and late charges
  • Repair or replacement costs for equipment that is damaged, lost or not returned
  • Reasonable collection and recovery costs
  • Other remedies available under the rental agreement and applicable law

RENTAL EQUIPMENT CONDITION

Rental equipment must be returned with all accessories, cables, cases and components provided with the rental and in substantially the same condition in which it was received, excluding reasonable wear from proper use.

The renter may be responsible for the cost of missing equipment, missing accessories, damage, repairs or replacement as provided in the applicable rental agreement.

QUESTIONS OR RETURN DELAYS

If circumstances may prevent an on-time return, contact Haye Productions as soon as possible. Advance communication gives us the best opportunity to approve an extension or make alternate arrangements.

This policy is a summary of Haye Productions' rental return requirements and does not replace the complete terms of the applicable rental agreement. Rental customers remain subject to the terms and conditions agreed to for their specific rental.