Frequently Asked Questions
why purcahse with us?
As an authorized dealer, we provide authentic, warrantied professional audio equipment backed by real‑world expertise. As an active production company serving the NJ/PA region, every recommendation we make is based on hands‑on experience—not just product specs.
What sets us apart:
✔ Authorized dealer status for trusted pro‑audio manufacturers
✔ Real‑world expertise from active event and production work
✔ In‑house testing standards for all open box, B‑stock, and used gear
✔ Competitive pricing with a price‑match guarantee
✔ Long‑term support for events, installs, and system design
✔ Convenient service area covering New Jersey and Pennsylvania
Purchase with confidence knowing you’re working with a knowledgeable, local, and fully authorized provider.
We operate at a higher standard than typical online retailers. As an active production company serving New Jersey and Pennsylvania, every recommendation we make is backed by real-world event experience—not just product specs. Whether you're a DJ, venue, production company, or live event professional, we help you choose equipment that performs reliably in the field.
Your purchase is not the end—it’s the beginning. We provide ongoing support for system design, live events, corporate productions, and installations. If you need help beyond the sale, our team is here to support you long-term.
We also offer competitive pricing and price matching on new and open box inventory. If you find a better deal on pro audio equipment near you, we welcome the opportunity to match—or beat—it whenever possible.
Purchase with confidence from a trusted provider of professional audio equipment, speaker sales, and event production services in New Jersey and Pennsylvania.
Where is your store located?
We are located in Phillipsburg, New Jersey, conveniently positioned for customers throughout the NJ/PA region. We also ship anywhere within the continental United States and offer competitive shipping rates on purchases made directly through us.
What payment types do you accept?
We accept all major credit cards on our website. We also support Apple Pay, Affirm, Afterpay, Klarna, ACH, business checks, and cash for in‑person purchases. Limited COD options are available for local deliveries.
Dealer Support – What It Means for You
As part of our commitment to every purchasing customer, we provide exclusive RCF dealer support. This service is designed to assist all RCF owners—whether your gear was purchased from us or you rely on our rental department for events, touring, or production work.
Last‑Minute Backup & Repair Coverage
If a speaker goes down unexpectedly or is out for repair, we can step in with tailored rental support, including:
The same model (or closest equivalent) at up to 50% off our standard rental rate
Extended rental terms for back‑to‑back bookings
Priority access to our rental inventory
This ensures your event, show, or installation stays on schedule without compromise.
Event Support & Additional Gear
Our rental support also covers situations where you simply need:
An extra speaker for an event
A last‑minute venue change requiring a larger PA
Additional coverage for outdoor or high‑capacity spaces
We’re here to fill the gaps quickly and professionally.
Line Array Customer Support
For our line array clients, we maintain full RCF line array systems in stock. Support goes beyond discounted rentals and includes:
Additional modules for larger jobs
RCF subwoofers, wedges, two‑way speakers
Extra flying hardware and accessories
Guidance to ensure your next job runs smoothly
Whether you’re expanding a rig or covering a bigger space, we have the inventory and expertise to support you.
Expanded Equipment Support
Our support can extend into additional production gear, including:
Trussing Road cases Microphones Mixers And more
Note: Certain items—such as digital mixers and select wireless systems—are excluded from this program.
WHAT PRODUCTS DO YOU SELL?
We are authorized dealers for leading pro‑audio brands including RCF, ADJ, Allen & Heath, Audix, Avante, Crown, DBX, Eliminator Lighting, Galaxy Audio, JBL (Harman), K&M, Lex, ProX, TT audio (RCF) and more.
We maintain a large in‑stock inventory of RCF speakers, including models many dealers do not carry. For other brands such as JBL/Harman, ADJ, and dB Technologies, we can place special orders to ensure you get exactly what you need.
Some brands fall under larger parent companies:
ADJ Lighting → parent of Avante and Eliminator Lighting
JBL (Harman) → parent of Crown, DBX, Lexicon, Soundcraft, and more
For d&b audiotechnik, systems are available by special order only and must be purchased as complete system packages. Lead times may range from several weeks to a few months due to Germany‑based production.
Whether you need in‑stock RCF gear or a special‑order system, we provide direct access to top‑tier equipment with expert guidance.
What production services do you offer?
We are a full sound and lighting production company with a strong focus on professional audio systems. Our inventory includes small to large‑scale PA systems, ranging from affordable two‑way speakers for smaller events to premium column arrays, corporate AV setups, and full line array concert systems for large‑format live events.
In addition to audio, we offer optional production add‑ons including:
✔ Event lighting
✔ Trussing
✔ Staging
✔ Mobile power solutions
Whether you’re hosting a private event, corporate function, festival, or concert, we can provide a complete, scalable production package tailored to your needs.
Do you offer local delivery?
Yes. We offer door‑to‑door delivery and on‑site drop‑off for customers in the NJ/PA region. Delivery availability depends on scheduling and distance. Contact us for a delivery quote.
How do you test open box, B‑stock, and used equipment?
All open box, B‑stock, and used items are fully tested in‑house before being listed for sale. Even when units come directly from manufacturer testing, we verify performance ourselves to ensure consistency and reliability. You can purchase with confidence knowing every item has been vetted.
What are the advantages of purchasing from you?
We specialize exclusively in RCF products and provide expert system sizing for everything from small setups to full concert‑level rigs. We offer both sales and rentals, and every purchase includes authentic RCF gear with full warranty support.
✔ RCF‑focused expertise Scalable solutions for any venue or event ✔ Sales + rentals available ✔ Local support for NJ/PA customers
How to spot authentic rcf gear
Ensuring your RCF equipment is genuine is essential for performance, reliability, and warranty protection. Here’s what to look for:
1. Check for the Official RCF Reflective Hologram
Every authentic RCF speaker includes a reflective RCF authenticity hologram on the back panel. This hologram is difficult to replicate and is the first sign that your unit is genuine.
2. Verify the Serial Number
Each RCF product has a unique serial number assigned at the factory. This number confirms:
The unit is authentic
It was produced by RCF
It qualifies for full RCF warranty coverage
If the serial number is missing, altered, or doesn’t match the product, that’s a red flag.
3. Buy From Authorized Dealers Only
When you shop with us, you can be confident that:
Every item is 100% authentic RCF
Your purchase includes the full RCF USA factory warranty
You receive proper documentation and dealer support
Authorized dealers protect you from counterfeit gear, gray‑market imports, and sellers using fake photos or misleading listings.
Buy With Confidence Real RCF speakers feature a reflective hologram and verified serial number. As an authorized dealer, we guarantee genuine RCF equipment every time you shop with us.
Product Return Policy
Eligibility for Returns
New products may be returned within 30 days of delivery. All approved returns are subject to a 20% restocking fee. The customer is responsible for all return shipping costs.
To qualify for a return, items must be:
In original, unused condition
Returned in original manufacturer packaging
Complete with all included components and accessories
Once received, all returns will be inspected for damage, missing items, or signs of use prior to issuing any refund.
Proper Return Packaging Requirements
To ensure eligibility for a full or partial refund, returned items must meet the following:
Product is securely packaged in its original box
All original packing materials, inserts, and protection are included
Any original strapping or sealing components are properly reattached
All included items are returned, including (but not limited to):
Owner’s manuals
Cables and wiring
Clips, mounts, or accessories
Any additional components required for a “complete” product
Improper Returns & Deductions
Returns may be rejected or subject to additional deductions under the following conditions:
Improper Packaging
Items not returned in original packaging
Products damaged due to insufficient or improper packaging
➡️ These items may be denied a refund and held at our facility. Return shipping back to the customer will be at the customer’s expense.
Missing Items
Returns missing any components (including small items such as clips, cables, or manuals) will be considered incomplete
➡️ The value of missing items will be deducted from the refund in addition to the restocking fee.
Used or Damaged Products
Any signs of use, wear, or damage not present at time of delivery may result in partial refunds or denial of return
Fraud & Incorrect Returns
Any return that does not match the original product sold and shipped will be rejected
Items swapped, altered, or fraudulently returned will not be eligible for refund
Fraudulent items sent to our facility may be retained without refund
Important Notes
Returns must be approved in advance
Refunds (less applicable fees and deductions) will be issued after inspection
We reserve the right to refuse any return that does not meet the conditions outlined above, to the extent permitted by New Jersey law
Rental Period, Late Returns & Non-Return
The rental period begins on the agreed pickup or delivery date and time and ends when all equipment is returned, inspected, and accepted by Haye Productions LLC.
Late Returns
Equipment not returned by the agreed return date and time will be considered late and subject to additional charges.
The renter agrees to:
• Pay additional daily rental fees at the standard or prorated rate for each day the equipment is late
• Pay any additional costs incurred due to delayed return, including but not limited to lost rentals, labor, and rescheduling fees
Late fees will continue to accrue until all equipment is returned.
24–72 Hour Late Period
If equipment is not returned within 24 hours of the agreed return time:
• Haye Productions LLC reserves the right to charge the credit card on file for extended rental use
• Continued failure to return equipment may result in additional penalties and collection actions
Failure to Return Equipment (72+ Hours)
If equipment is not returned within 72 hours of the agreed return time and no written extension has been approved:
• The equipment may be deemed unreturned and subject to replacement charges
• Haye Productions LLC reserves the right to charge the renter for the full replacement value of the equipment
Additionally, Haye Productions LLC reserves all rights to pursue:
• Civil recovery of equipment or damages
• Collection actions for unpaid balances
• Any other remedies available under the laws of the State of New Jersey
Non-Payment / Collections
Any unpaid balances, including late fees, damages, or replacement costs, may be:
• Subject to interest charges of up to 1.5% per month (or the maximum allowed by law)
• Sent to collections
• Subject to recovery of reasonable legal fees and collection costs, where permitted by law
No Waiver
Acceptance of late returns or partial payments does not waive Haye Productions LLC’s right to enforce this agreement.
UPDATED Rental Guildlines Terms & Conditions
Haye Productions LLC
These Speaker Rental Terms & Conditions (“Agreement”) govern all equipment rentals provided by Haye Productions LLC (“Company”) to the client (“Renter”).
By renting equipment from Company, Renter agrees to the following terms:
1. Rental Equipment
Company agrees to rent professional audio equipment including, but not limited to:
Powered speakers
Subwoofers
Speaker stands
Cables and connectors
Mixers and related audio accessories
Equipment provided will be listed on the invoice or rental order form (“Rental Order”), which is incorporated into this Agreement.
2. Rental Period
The rental period begins on the agreed pickup or delivery date and ends upon return of equipment to Haye Productions.
Late returns are subject to additional daily rental fees.
Failure to return equipment within 72 hours of the agreed return time may be considered unlawful possession.
3. Payment Terms
A non-refundable deposit (amount specified on invoice) is required to reserve equipment.
Full payment must be made prior to equipment release unless otherwise agreed in writing.
Security deposit (if required) will be refunded within 3–7 business days after inspection, less any damages or unpaid fees.
4. Use of Equipment
Renter agrees to: Use equipment in a careful and proper manner.
Not to sublease or transfer equipment.
To operate equipment safely and properly.
Operate equipment only for its intended purpose.
Not sublease, transfer, or allow unauthorized use.
Follow all safety and operating instructions.
Not to use equipment outdoors without proper weather protection.
To provide proper power supply (grounded outlets, no overload).
Equipment may not be used in extreme weather conditions (rain, excessive heat, high humidity) unless properly protected.
6. Damage, Loss, or Theft
Renter assumes full responsibility from delivery/pickup until return and inspection.
Renter agrees to pay:
Full repair cost for damaged equipment
Full replacement value for lost, stolen, or destroyed equipment
Loss-of-use fees during repair/replacement period
Theft requires a police report filed within 24 hours.
Company’s assessment of damage and replacement cost shall be binding.
7. Indemnification & Liability
To the fullest extent permitted under the laws of the State of New Jersey:
Renter agrees to indemnify, defend, and hold harmless Haye Productions LLC, its owners, employees, and contractors from any claims, injuries, damages, lawsuits, costs, or attorney fees arising from:
Use or misuse of rented equipment
Improper setup by Renter
Third-party injuries at event
Electrical or venue-related issues
Limitation of Liability:
Company’s total liability shall not exceed the total rental fees paid. Company is not responsible for:
Event interruption
Power outages
Weather damage
Lost profits
Third-party vendor failure
8. Setup & Technician Services
If Company provides setup:
Renter must provide safe access and adequate power.
Company is not liable for venue restrictions or shutdowns.
If Renter declines setup services, Renter assumes full installation responsibility.
9. Cancellation Policy
7+ days before event: Deposit may transfer once within 90 days.
Within 7 days: Deposit forfeited.
Within 48 hours: Full rental amount due.
Cancellations must be in writing.
10. Insurance
Renter is encouraged to obtain event liability insurance.
For large-scale events, Company may require a Certificate of Insurance listing Haye Productions LLC as Additional Insured.
11. Default & Collections
If Renter fails to return equipment or pay outstanding balances:
Company may pursue legal remedies in New Jersey courts.
Renter agrees to pay reasonable attorney’s fees, court costs, and collection expenses permitted under NJ law.
12. Governing Law & Venue
This Agreement shall be governed by and construed in accordance with the laws of the State of New Jersey.
Any disputes shall be resolved exclusively in the courts located in the State of New Jersey.
13. Force Majeure
Company shall not be liable for failure to perform due to circumstances beyond its control, including but not limited to natural disasters, government orders, venue shutdowns, or emergencies.
14. Entire Agreement
This Agreement and the Rental Invoice constitute the entire agreement. Any modifications must be in writing and signed by both parties.
RENTER ACKNOWLEDGMENT
By signing below or paying the invoice, Renter acknowledges they have read, understand, and agree to all terms listed above.
INSURANCE & SECURITY REQUIREMENTS
Haye Productions LLC
Insurance or a Full Replacement Value Deposit is required for all rentals where Client takes possession of and operates equipment. Please see Sections 1-5 for details.
Insurance may be waived only when Haye Productions LLC provides full setup, operation, and strike services, at Haye Productions sole discretion.
If Client is unsure of insurance requirements, Client must contact Haye Productions prior to equipment release.
1. Security Options
Client must satisfy ONE or MORE of the following prior to equipment release:
A. Credit Card on File with Personal Guarantee
A valid major credit card must be kept on file.
Client must sign a Personal Guarantee accepting full responsibility for:
Loss
Theft
Damage
Late returns
Loss of use
Temporary replacement rental
Company may charge the card for unpaid balances, damages, or replacement costs without further authorization.
Client waives dispute rights for charges supported by this Agreement.
B. Full Replacement Value Deposit
Company reserves the right to require a deposit up to 100% of the full replacement value of the rented equipment.
Deposit may be held via credit card authorization or cash.
Equipment will be inspected and tested upon return.
Deposit will be released within 5–10 business days, less any:
Repair costs
Replacement costs
Cleaning fees
Late fees
Loss-of-use charges
Replacement value shall be determined solely by Company based on current market cost (not depreciated value).
C. Certificate of Insurance (COI)
If required by Haye Productions, Client must provide a valid Certificate of Insurance prior to release of equipment.
Rentals requiring a COI will not be released until insurance documentation is received and verified.
2. Required Insurance Coverages
Client shall purchase and maintain the following insurance coverages:
1. Commercial General Liability (CGL)
$1,000,000 Each Occurrence
$2,000,000 General Aggregate (per project or per location)
$1,000,000 Products/Completed Operations Aggregate
$1,000,000 Personal & Advertising Injury
Must include:
Contractual liability coverage
Additional Insured endorsement naming HAye Productions LLC
2. Workers’ Compensation & Employers Liability
Statutory Workers’ Compensation coverage (as required under New Jersey law)
$1,000,000 Each Accident
$1,000,000 Each Employee
$1,000,000 Policy Limit
3. Commercial Automobile Liability (if transporting equipment)
$1,000,000 Combined Single Limit (CSL)
4. Property / Equipment Coverage
Client must maintain inland marine or property insurance covering rented equipment for full replacement value.
Failure to maintain adequate coverage does not relieve Client of financial responsibility.
3. Additional Insured & Certificate Requirements
The Certificate of Insurance must:
Name Haye Productions, LLC, its officers, agents, employees, assigns, and the facility landlord as:
Additional Insured (for liability coverage)
Loss Payee (for property/equipment coverage)
Certificate Holder:
Haye Productions, LLC
18 Country Club Ln
Phillipsburg, NJ 08865
The policy must:
Provide 30 days’ written notice of cancellation
Be issued by an insurer rated A- or better by A.M. Best
Be authorized to conduct business in New Jersey
A copy of the Additional Insured Endorsement must accompany the COI.
4. Primary & Non-Contributory Clause (Recommended Addition)
Client’s insurance shall be primary and non-contributory with respect to any insurance maintained by Haye Productions LLC.
5. No Waiver of Liability
Failure by Company to request insurance documentation does not waive Client’s responsibility for:
Full replacement cost
Damage
Theft
Loss of use
Legal fees
Collection costs
ADDITIONAL PROTECTIVE PROVISIONS
Haye Productions LLC
1. Loss of Use Clause
Loss of Use.
In the event rented equipment is damaged, lost, stolen, destroyed, or otherwise rendered unavailable for rental, Client agrees to pay, in addition to repair or replacement costs, the applicable rental rate for the period of time the equipment is out of service (“Loss of Use”), including the time required for:
Inspection
Repair
Replacement sourcing
Shipping
Reconditioning
Administrative processing
Loss of Use shall be calculated at the standard daily rental rate listed on Company’s current pricing schedule and shall continue until the equipment is returned to rentable condition or replaced.
Loss of Use charges are not a penalty, but compensation for actual business interruption damages.
2. Market Replacement Value Clause
Replacement Value.
If equipment is lost, stolen, destroyed, or damaged beyond economical repair, Client agrees to pay the full current retail replacement cost of the equipment, determined at the time of loss.
Replacement value:
Shall not be based on depreciated value.
Shall not be reduced for age, wear, or prior use.
May include shipping, taxes, programming, configuration, and setup costs.
Company’s determination of replacement value based on current market pricing from authorized dealers or manufacturers shall be final and binding.
3. Attorney Fees & Collection Costs
Collection Costs and Legal Fees.
If Client fails to pay any amount due under this Agreement and Company refers the matter to an attorney or collection agency, Client agrees to pay:
All reasonable attorney’s fees
Court costs
Filing fees
Collection agency fees
Interest at the maximum rate permitted under New Jersey law
This provision shall survive termination of the Agreement.
4. Credit Card Charge Authorization (Critical for NJ Protection)
Credit Card Authorization & Personal Guarantee.
Client authorizes Haye Productions LLC to charge any credit card provided (including cards kept on file) for:
Unpaid rental balances
Late fees
Cleaning fees
Repair costs
Replacement costs
Loss of Use charges
Collection costs
Insurance deductibles
Any other amounts due under this Agreement
Client expressly waives the right to dispute such charges with the credit card issuer where charges are consistent with this Agreement.
If the individual signing this Agreement is acting on behalf of a company, organization, or event entity, the undersigned agrees to be personally and individually liable for all obligations under this Agreement.
Authorization shall remain valid until all equipment is returned, inspected, and all outstanding balances are paid in full.
Waiver of Consequential Damage Claims
Client agrees that Haye Productions LLC shall not be liable for:
Event cancellation
Lost ticket sales
Lost revenue
Vendor penalties
Reputational damage
Emotional distress
Under no circumstances shall Company’s liability exceed the total rental amount paid.
Why These Additions Matter
These clauses:
Protect against downtime revenue loss
Prevent disputes over depreciated value
Reduce chargeback fraud risk
Make personal guarantees enforceable